Welcome to Nineverse FZCO, a provider of electric vehicle (EV) charging services through our charging stations and digital platforms. By accessing or using our services, you agree to the following Terms and Conditions.
1. Acceptance of Terms
By using our EV charging services, website, or mobile application, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services..
2. Services Provided
We offer:
Access to EV charging stations
Mobile app for locating stations, managing sessions, and making payments
Customer support and troubleshooting
Charging stations may be accessed on a pay-per-use or subscription basis.
3. User Eligibility
You must:
Be at least 18 years old
Have legal capacity to enter a binding agreement
Own or operate an electric vehicle compatible with our stations
4. Account Registration
To use certain features, you may need to register for an account. You agree to provide accurate, complete, and updated information and to keep your login credentials confidential.
5. Fees and Payments
Charging fees are based on time, energy used (kWh), or a flat rate, depending on the location.
Prices are clearly displayed before the start of each session.
You authorize us to charge your selected payment method for all incurred fees.
Failure to pay may result in suspension or termination of access to services.
6. Charging Station Use
Users agree to:
Use stations responsibly and only for charging EVs
Not tamper with, damage, or misuse the equipment
Follow posted signage and instructions
Move their vehicle promptly after charging to avoid idle fees
7. Service Availability
We strive for high uptime, but do not guarantee that stations will always be available, functional, or uninterrupted. Maintenance, upgrades, or third-party issues may cause outages.
8. User Conduct
You agree not to:
Interfere with or disrupt the network or services
Use the system for any unlawful purpose
Access or attempt to access accounts, data, or systems without authorization
.
9. Liability Limitation
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential damages.
Our liability for direct damages is limited to the amount paid by you for the services in question.
10. Termination
We reserve the right to suspend or terminate your access to services at any time for violations of these terms or for operational reasons.
11. Privacy
We collect and use personal data as described in our [Privacy Policy]. This includes data for account management, billing, and improving our services.
12. Changes to Terms
We may update these Terms from time to time. Continued use of the services after changes are posted constitutes acceptance of the new terms.
13. Governing Law
These Terms are governed by the laws of UAE. Any disputes shall be resolved in the courts of UAE
14. Contact Us
For any questions regarding these Terms or the services, contact:
Nineverse FZCO
Empire Heights, Tower A, 12th Floor, Downtown, Dubai, UAE
Email: info@nineverse.ai
Phone: +971 45751425